Employees receiving a threat over the telephone should note the exact time of the call and the exact words said by the caller.
The employee should listen carefully to the details of the threat and try to keep the caller talking in an effort to obtain the answers to the following questions:
The employee should write down whether the caller is male or female, what age he or she sounds like, any voice characteristics the caller may have (lisp, stuttering, accents, disguised, etc.), and any background noise heard.
If a display telephone is used, the employee should write down what appears on the digital display.
When the caller hangs up, the employee should call the Department of Public Safety at 7777 and tell the dispatcher that a bomb threat has just been received. The employee should provide all the information received from the caller and the employee's observations. The employee should also give the dispatcher his or her name, office location, and telephone extension number. The employee should stay on the phone with the dispatcher until released from the call by the Department of Public Safety.
After the employee has contacted dispatch, the employee should inform the supervisor about the call and that the police have been called and are en route to the location threatened by the bomb. If in the area threatened, employees should remain calm and stay where they are until police arrive at the scene.
If requested to leave the area or building, employees should look around their work areas as they leave. They should look for any suspicious packages or bags. If they see something that does not belong, THEY MUST NOT TOUCH IT. They should follow the department evacuation procedure and inform police officers outside the building about any suspicious article seen and the exact location.
Employees should follow all instructions given by police or fire personnel. They should not re-enter the building or area until told that they may.
Department Head, Manager and Supervisor Responsibilities
When informed that their department or building has received a bomb threat, department heads, managers, and supervisors should do the following: