EZproxy is a new service that handles logging in off-campus users to Paul Meek Library's databases. If you are experiencing difficulties accessing databases from off-campus that use EZproxy to log you in, please check the following:

Only currently enrolled students, faculty and staff may access these resources from off campus due to licensing restrictions. If you are not one of the above (for example, an alumnus, a non-university borrower), you are welcome to use these resources in the library, but we cannot grant off-campus access.

Are you typing in your lab login and password correctly? Please note that faculty and staff must use their faculty domain login and password to access the database from off-campus. Call the ITC Help Desk - 731-881-7900.

	Are you trying to access a database directly from the catalog? Due to the way the user authentication works, all database items must be accessed from the Electronic Databases page.
	Are you in the student database? (If you've recently logged into one of the computer labs you probably are.) Most students are automatically added at the beginning of each semester. If you're not sure if you are in the patron database, Call the ITC Help Desk - 731-881-7900.

Is your browser set to accept cookies? To set/check cookie settings: Netscape versions 6 & 7: Click Edit -> Preferences. Click the small "+" sign next to Privacy & Security and click on the word Cookies. Select "Enable All Cookies" and click OK. Netscape (previous versions): Click Edit -> Preferences -> Advanced. Choose "Accept All Cookies" and click OK. Internet Explorer: Click Tools -> Internet Options -> Security. Click the "Custom Level" button. Scroll down to the Cookies setting and select Enable.

Is Javascript turned on? (Javascript is usually enabled by default, but some users turn it off) Netscape: Click Edit -> Preferences -> Advanced. Select "Enable Javascript." Internet Explorer: Click Tools -> Internet Options -> Security. Click the "Custom Level" button. Scroll down to the Scripting settings and select "Enable" for all options listed under Scripting.

Are you using AOL, Earthlink or Walmart? There are known problems with using the AOL, Earthlink or Walmart browser. You can use company supported browsers to connect to the Internet, but once connected use either Netscape or Internet Explorer to connect to our databases.

Do you have a personal firewall installed on your PC? Personal firewalls can sometimes cause problems with EZproxy. Temporarily disable the firewall and see if that allows you to connect properly.

Have you accesed the databases from off campus before June 1, 2004. If so you will need to remove the library proxy settings on your browser. (Click here for instructions if needed.)

If after working through this list you are still experiencing problems logging in, please call the Help Desk at 731-881-7900. You may send a request for help by filling out a Report Problem Form.