1.
Year in college:
Please select
Freshman
Sophomore
Junior
Senior
Graduate Student
2.
Your age:
3.
Number of years during which you have applied for financial aid.
Please select
One
Two
Three
Four or more
4.
Has the process improved each year:
Please select
Yes
No
N/A
5.
Was the financial aid staff knowledgeable about how to deal with your question(s)?
Please select
Yes
No
Comments:
6.
Was the staff friendly and concerned?
Please select
Yes
No
7.
Were all of your questions answered to your satisfaction?
Please select
Yes
No
Comments:
8.
Do you have any concerns that you would like the Director to know about? Is so, please write them out, and if you would like her to contact you, please put your name and phone number where you can be reached during the day.
9.
If you had contact with the front counter staff, please rate the quality of the service you received in each of the following areas:
Accessibility of staff
Please select
Poor
Below Average
Average
Above Average
Excellent
Professionalism
Please select
Poor
Below Average
Average
Above Average
Excellent
Promptness of response
Please select
Poor
Below Average
Average
Above Average
Excellent
Knowledge
Please Select
Poor
Below Average
Average
Above Average
Excellent
Courtesy/empathy
Please Select
Poor
Below Average
Average
Above Average
Excellent
Friendliness
Please Select
Poor
Below Average
Average
Above Average
Excellent
10.
If you had reason to speak with a Financial Aid and Scholarships Counselor, please rate the quality of service your received in each of the following areas:
Accessibility of staff
Please Select
Poor
Below Average
Average
Above Average
Excellent
Professionalism
Please Select
Poor
Below Average
Average
Above Average
Excellent
Promptness of response
Please Select
Poor
Below Average
Average
Above Average
Excellent
Knowledge
Please Select
Poor
Below Average
Average
Above Average
Excellent
Courtesy/empathy
Please Select
Poor
Below Average
Average
Above Average
Excellent
Friendliness
Please Select
Poor
Below Average
Average
Above Average
Excellent
11.
Please rate your response to calling the Student Financial Assistant Office. The person answering my call was:
Courteous
Please Select
Poor
Below Average
Average
Above Average
Excellent
Helpful
Please Select
Poor
Below Average
Average
Above Average
Excellent
Prompt
Please Select
Poor
Below Average
Average
Above Average
Excellent
Knowledgeable
Please Select
Poor
Below Average
Average
Above Average
Excellent
Friendly
Please Select
Poor
Below Average
Average
Above Average
Excellent
12.
If you had reason to speak with a student worker, please rate the quality of service you received in each of the following areas:
Accessibility
Please Select
Poor
Below Average
Average
Above Average
Excellent
Professionalism
Please Select
Poor
Below Average
Average
Above Average
Excellent
Promptness of response
Please Select
Poor
Below Average
Average
Above Average
Excellent
Knowledge
Please Select
Poor
Below Average
Average
Above Average
Excellent
Courtesy/empathy
Pelase Select
Poor
Below Average
Average
Above Average
Excellent
Friendliness
Please Select
Poor
BelowAaverage
Average
Above Average
Excellent
13.
Please rate your responses to the mail you receive from our office.
I open all my mail
Please Select
Never
Sometimes
Always
I receive timely notifications
Please Select
Never
Sometimes
Always
I read all correspondence
Please Select
Never
Sometimes
Always
I understand all correspondence
Please Select
Never
Sometimes
Always
I respond as needed
Please Select
Never
Sometimes
Always
14.
Do you use Banner Web to review your financial aid/fee payment status?
Please Select
Yes
No
15.
Did you know you could use financial aid via Banner Web to pay your fees in the Business Office?
Please Select
Yes
No
16.
Are you interested in having more on-line communications and processes available to your?
Please Select
Yes
No
17.
How receptive would you be to having an on-line award letter in place of one mailed to your home?
Please Select
Very Receptive
Have Some Reservations
Not Interested
18.
Have you ever had any difficulty getting through to the person you were contacting:
Please Select
Yes
No
Is yes, please explain:
19.
Please assign an overall rating to the financial aid process as you have experienced it.
Please Select
Poor
Below Average
Average
Above Average
Excellent
20.
Do you have any suggestions for the Financial Aid and Scholarships Office?
