How are we doing?

Our office is dedicated to helping our students maximize their financial aid package.  The results of this survey will help us to understand areas in which we can improve our overall service.  Please take a moment to complete  survey.

 

1. Year in college:

 

2. Your age:

 

3. Number of years during which you have applied for financial aid.

 

4. Has the process improved each year:

 

5. Was the financial aid staff knowledgeable about how to deal with your question(s)?

Comments:

 

6. Was the staff friendly and concerned?

 

7. Were all of your questions answered to your satisfaction?

Comments:

 

8. Do you have any concerns that you would like the Director to know about?  Is so, please write them out, and if you would like her to contact you, please put your name and phone number where you can be reached during the day.

 

9. If you had contact with the front counter staff, please rate the quality of the service you received in each of the following areas:

Accessibility of staff

Professionalism

Promptness of response

Knowledge

Courtesy/empathy

Friendliness

 

10. If you had reason to speak with a Financial Aid and Scholarships Counselor, please rate the quality of service your received in each of the following areas:

Accessibility of staff

Professionalism

Promptness of response

Knowledge

Courtesy/empathy

Friendliness

 

11. Please rate your response to calling the Student Financial Assistant Office.  The person answering my call was: Courteous

Helpful

Prompt

Knowledgeable

Friendly

 

12. If you had reason to speak with a student worker, please rate the quality of service you received in each of the following areas:

Accessibility

Professionalism

Promptness of response

Knowledge

Courtesy/empathy

Friendliness

 

13. Please rate your responses to the mail you receive from our office.

I open all my mail

I receive timely notifications

I read all correspondence

I understand all correspondence

I respond as needed

 

14. Do you use Banner Web to review your financial aid/fee payment status?

 

15. Did you know you could use financial aid via Banner Web to pay your fees in the Business Office?

 

16. Are you interested in having more on-line communications and processes available to your?

 

17. How receptive would you be to having an on-line award letter in place of one mailed to your home?

 

18. Have you ever had any difficulty getting through to the person you were contacting:

Is yes, please explain:

 

19. Please assign an overall rating to the financial aid process as you have experienced it.

 

20. Do you have any suggestions for the Financial Aid and Scholarships Office?

 

Please enter the words exactly as they appear in the field provided below, then click the submit button.

It may take a moment to process your request. Please, do not click the submit button multiple times.

 

School Code

Our School Code is 003531

Pay Fees

Pay your tuition, fees, and other charges

Go to Bursar's website >

Important Dates and Deadlines

Priority date to have your FAFSA in: February 15.

The work study sign up list is now closed and the spring sign up list will be available January 7, 2015.

View Important Dates and Deadlines >