Adobe Creative Cloud

Help Desk

247 Paul Meek Library

Martin, TN 38238

Ph:

(731) 881-7900

Em:

helpdesk@utm.edu

Adobe Creative Cloud

Adobe Software for UTM

In May 2016, UT signed a new contract with Adobe for Creative Cloud, Captivate, and Presenter. The new contract licensing for Creative Cloud is based on specific, named users, and requires UT to assign licenses to a specific employee for all products.

 

Benefits of the named license for Creative Cloud include the ability for the employee to use the software on 2 different computers, one of which may be a home computer. This benefit is not available for Captivate or Presenter. Departments may request licenses for use by their student employees engaged in departmental (non-academic) work by contacting the Help Desk at 731-881-7900.

Creative Cloud (includes Acrobat DC)

  • The named user will log in to the adobe.com portal to download and install the Creative Cloud applications.
  • Software may be installed on mulitple computers, however, you may only have two concurrent logins to Adobe.

Captivate and Presenter are packaged and serialized versions, not a named license. Automatic software updates do not work for these versions. UTK OIT will repackage these versions a minimum of twice per year to update the software.

Creative Cloud Enterprise Applications

Photoshop CC
Illustrator CC
InDesign CC
InCopy CC
Acrobat Pro DC
Flash Pro CC
Dreamweaver CC
Bridge CC
Media Encoder CC
Premiere Pro CC
After Effects CC
Audition CC
Prelude CC
SpeedGrade CC
Lightroom CC
Muse CC

Getting Started with Creative Cloud

Step 1: Remove your old Acrobat and Creative Cloud applications

Before you install the new applications, please remove any Creative Cloud application, including Acrobat, from your computer.
Note: Adobe software may need to be activated if previous versions were uninstalled.

Instructions for removing Creative Cloud from your computer

Step 2: Signing in to Adobe.com

To download, install, and access the Creative Cloud applications, you must first sign in at adobe.com with your NetID@tennessee.edu email.

Instructions for signing in at adobe.com

Step 3: Install the Creative Cloud Desktop App

Before you can install any of the individual applications, you must first install the Creative Cloud Desktop App.

Instructions for Windows and Mac

Step 4: Install the Creative Cloud Applications

With the Creative Cloud Desktop App, you can pick and choose whichCreative Cloud applications to install on your computer.

Instructions for Windows and Mac

Step 5: Sign Out

When you close an application or turn off your computer, you will not be automatically logged out of your Adobe session.

  • If you are using a shared computer, don't forget to log out of your Adobe applications once you have completed your work.
  • You may have 2 concurrent sessions for your Creative Cloud applications. Log off one of your sessions to sign in from another computer.

Instructions for logging out of your Creative Cloud applications

 

If you have any questions, please contact the Help Desk at (731) 881-7900.

Hours of Operation

Sat.
Jun. 24

12 P.M. - 5 P.M.
12:00 PM

Sun.
Jun. 25

12 P.M. - 9 P.M.
12:00 PM

Mon.
Jun. 26

7 A.M. - 9 P.M.
7:00 AM

Tue.
Jun. 27

7 A.M. - 9 P.M.
7:00 AM

Wed.
Jun. 28

7 A.M. - 9 P.M.
7:00 AM

 

Help Desk

247 Paul Meek Library

Martin, TN 38238

Ph:

(731) 881-7900

Em:

helpdesk@utm.edu