Chrome on Android
If you do not see instructions for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu, select About [browser name]. In Internet Explorer and Firefox, if you do not see the menu bar, press Alt.
Note: When troubleshooting issues with any website, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again. In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.
About cache, cookies, and history
Each time you access a file through your web browser, the browser caches (i.e., stores) it. Thus, the browser doesn't have to newly retrieve files (including any images on the page) from the remote web site each time you click Back or Forward. You should periodically clear the cache to allow your browser to function more efficiently.
A cookie is a file created by a web browser, at the request of a web site, that is stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.
A browser's history is a log of sites that you visit. When you press a browser's Back button, you are moving back one entry the history log. Browsers will normally clear history at regular intervals, but you may want to clear it manually for privacy reasons.
Click here to find your browser you're using
- Click the gear in the top right
- Select internet options
- Under Browsing History, click "Delete..."
- Click Delete.
- Click the menu button and choose Preferences
- Select the Advanced panel.
- Click on the Network tab.
In the Cached Web Content section, click Clear Now.
- Close the Preferences window
- Click the Chrome menu on the browser toolbar.
- Select "Show advanced settings...".
- Under Privacy, Select Clear browsing data.
- In the dialog that appears, select the checkboxes for the types of information that you want to remove.
- Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
- Click Clear browsing data.
- Open Safari
- Click "Safari" on the toolbar (beside the apple logo)
- Click "Preferences"
- Click the "Privacy" tab
- Click "Remove All Website Data"
- Click "Remove Now"
Mobile Safari for iPhone OS (iPhone, iPod touch, iPad)
- To clear cache and cookies:
- From the home screen, tap Settings, and then tap Safari.
- At the bottom of Safari's settings screen, tap the buttons for Clear Cookies and Clear Cache. To confirm, tap Clear Cookies or Clear Cache again.
- To clear history:
- From the home screen, tap Safari.
- At the bottom of the screen, tap the Bookmarks icon.
- In the lower left, tap Clear.
- Tap Clear History.
Google Chrome on Android
- Tap Chrome menu then Settings.
- Tap (Advanced) Privacy.
- Tap Clear browsing data.
- Tap the Clear data from the dropdown.
- Select a time period, such past hour or past day.
- Select the data types you want to clear.
- Tap Clear data.