Web Phone Manager Setup

Help Desk

247 Paul Meek Library

Martin, TN 38238

Ph:

(731) 881-7900

Em:

helpdesk@utm.edu

Web Phone Manager Setup

Web Phone Manager gives you the ability to check your UTM Voicemail messages and to customize your account's features from the convenience of your web browser.

Important!

In order for Voicemail to answer, your Campus telephone must have "Forwards" to Voicemail's 7590 number set in the Telephone system itself. An easy way to check is to dial "Pound 6" (for the "Doesn't Answer" Forward after 4-5 rings) or "Pound 3" (for the "Busy" Forward when your line is busy). If you hear four tones, then the respective Forward is not set, so enter 7 5 9 0 and you'll hear the four tones again. Hang up and you're ready to go!

 

If you get a busy signal after dialing a "Pound" code, then a Forward is set... to something. If you discover it isn't Voicemail that's answering when someone should be getting your Voicemail, dial "Star 6" or "Star 3" to erase the respective Forward (you'll hear four confirmation tones) and hang up. Now try the "Pound" code again. You'll hear the four confirmation tones, so enter 7 5 9 0 and you'll hear the four tones again. Hang up and you're ready to go!

 

Remember to check both your "Pound 6 Doesn't Answer" and "Pound 3 Busy" Forwards!

 

When you access the log-in page, you will see a place to enter your 5-digit Mailbox Number and your Security Code.

 

Login box

 

Most Mailbox Numbers are 1 plus your 4-digit Campus telephone number. If your telephone number has multiple Voicemail Accounts, you're probably already familiar if your Mailbox Number starts with something other than 1.

 

Your Security Code is the same one you've always entered using the telephone keypad after calling Voicemail.

Web PhoneManager login

You can access the Web PhoneManager login at https://vmail.utm.edu/wpm/

Learn More >

Help Desk

247 Paul Meek Library

Martin, TN 38238

Ph:

(731) 881-7900

Em:

helpdesk@utm.edu