Home Section

Help Desk

247 Paul Meek Library

Martin, TN 38238

Ph:

(731) 881-7900

Em:

helpdesk@utm.edu

Home Section

The Home section of Web PhoneManager is used to access your voicemails. From this section you can listen and reply to, save, or delete all of your voicemails.

Dashboard Tab

The Dashboard screen is used to display messages. Check the Dashboard for any updated information about Web PhoneManager.

 

Dashboard Screen

Inbox

The Inbox screen is used to manage all of the messages currently in your inbox, and is the first thing you see when you log into Web PhoneManager. From here you can listen, forward and reply to messages.

 

Inbox Screen

Listening to your messages

To listen to a message, click the title on the message you want to hear to highlight it, and then click the Play button Play button.

 

You can listen to your incoming voice messages in one of the following three ways (defined under the Playback tab in Web PhoneManager Settings):

  • Telephone playback plays your messages back to you via your telephone
  • Streaming playback plays your messages to you as streaming Internet audio. When you click the Play button, it plays your selected message, but no copy of the message is created on your computer. Streaming uses Adobe Flash, so it is not compatible with most smartphones.
  • Download playback downloads your message. The Download option should be used with smartphones.

Replying to a Message

  1. Select the message you would like to answer, and then click Reply. This will bring up the following screen.
  2. Click the red Record button. The voice mail system will call you so you can record your message.
  3. Record your message at the beep, click Stop, and then hang up.

    Recording toolbar
  4. Type the name or 5-digit mailbox number of a recipient and click Search.
  5. Select the recipient's name in the left-hand column, and then click Add to move it to the right-hand column. This adds the recipient to the list of people who will receive your reply.

    Message Recipients Selection Pane
  6. Repeat steps 4 through 7 for any additional people who should receive this reply.
  7. Choose the options you want to apply to the message. You can select to mark the message as Urgent. If you select Make Private this will prevent the recipient from forwarding it to anyone. You can select Request Receipt to see a notification when the recipient listens to the message.

    Message Settings Selection Box
  8. When you are finished addressing your message, click the Send button at the top to send it.

    Dashboard tab with send button circled

Note You cannot send a voice message or reply to messages from outside the UTM Voicemail System, and you cannot add other recipients when you reply to a private message.

Forwarding a Message

  1. Select the message you would like to forward, and then click Forward. This will bring up the following window.

    Recording toolbar
  2. If you want, you can record an introduction to the forwarded message by clicking the red Record button to record an introduction. The voice mail system calls you so you can record your comments. Record your comments at the beep, click Stop, and then hang up.
  3. Type the name or 5-digit mailbox number of the recipient, and then click Search.
  4. Select the recipient in the left column, and then click Add to move it to the right column.

    Message recipients selection pane
  5. Choose the options you want to apply to the message. You can select to mark the message as Urgent. If you select Make Private this will prevent the recipient from forwarding it to anyone. You can select Request Receipt to see a notification when the recipient listens to the message.

    Message settings selection box
  6. When you are finished addressing your message, click the Send button at the top to send it.

Record and send a message directly to voice mail

  1. In the Inbox or Saved tab of the Home menu, click New.
  2. Click the Record button. The voice mail system calls you so you can record your message.
  3. Record your message at the beep, click Stop, and then hang up.

    Recording toolbar
  4. Type the name or 5-digit mailbox number f the recipient, then click Search.
  5. Select the recipient in the left column, then click Add to move it to the right column.

    Message recipients selection pane
  6. Choose the options you want to apply to the message. You can select to mark the message as Urgent. If you select Make Private this will prevent the recipient from forwarding it to anyone. You can select Request Receipt to see a notification when the recipient listens to the message.

    Message settings selection box
  7. When you are finished addressing your message, click the Send button at the top to send it.

Saved

This screen displays the messages that are currently saved. You can perform all the same functions on saved messages as you can on those that are in your Inbox. To save a message, highlight your message and click Save.

Deleting a Message

This screen displays the messages that are currently in your trash can. From this screen you can empty your trash can or recover deleted messages. To delete a message, highlight your message and click Delete. The message will now appear in the Message List of the Trash Tab.

Recovering a deleted message

To recover a deleted message, go the Trash tab of the Home menu. Select the message you want to recover and click Undelete.

 

Note: This only works on messages displayed in the Trash tab. If you have already emptied your trash can you cannot recover the message!

Web PhoneManager login

You can access the Web PhoneManager login at https://vmail.utm.edu/wpm/

Learn More >

Help Desk

247 Paul Meek Library

Martin, TN 38238

Ph:

(731) 881-7900

Em:

helpdesk@utm.edu