Instructional Technology Center & Web Services
Blackboard 9.1 Known Issues and Work Arounds
If you are having an issue in blackboard, check this list to see if there is a way to resolve your problem.
Linking to External Websites
Problem: When a user clicks on a link to a webpage to be displayed in Blackboard, the user sees a frame with a message above it stating 'The content below is outside the Blackboard Learn environment'. The red color of the formatting of this message may be alarming to some users.
The Return Receipt Feature will not display within the email
When creating a menu link for students to get to Email, use the Add Tool link option directly to Email rather than to Tool Area - it is a known issue that the return receipt feature will not display within the email unless the email is sent through a direct menu link or the Course Management/Control Panel/Course Tools path.
Issue: E-mails do not send properly when posting an Announcement and choosing to send an e-mail copy of the announcement to students.
Make sure there are no special characters in the file name of your course. You may change the file name by accessing that course's control panel.
Issue: Announcements will not delete
This is caused by bad HTML in Announcements, which is a result of copying and pasting from Microsoft Word or other Office products. To avoid this problem, avoid copying from Microsoft Word and pasting into Announcements. If it is necessary to type out Announcements prior to posting in Blackboard, do so from Notepad to avoid HTML issues.
Issue: Students receive the error, "Blog Content Item not available", even though the blog content has been made available by the instructor.
This is a known bug. To avoid this error, make sure that "blogs" are not "hidden" under the "tools" area.
Issue: Full Grade Center returns the following error when opened: errorParsingDataMsg TypeError: a.gpid is undefined
This is a known issue and occurs when the database entry for the grade center get's an incorrect "position value" for a grade center column as a result of a column position not being saved properly when it is moved, or the position is not set correctly when the course is created. To correct this, please do the following:
Issue: Bb 9 Grade Center not scrolling and preventing you from seeing all student names and rows
If you have experienced issues with the Blackboard Grade Center not scrolling and preventing you from seeing all student names and rows, the following steps should resolve the issue. The problem is related to the scroll bar setting in Windows or the zoom level in Firefox. This can be resolved by changing the Windows scroll bar size back to 20 or smaller or by increasing the zoom level in Firefox.
Issue: Extra Credit column problems
Issue: Bb 9.1 Grade Center offers error message when grading attempts.
Blackboard has applied a patch to solve the issues regarding the grading and downloading of grades in the Grade Center. Internet Explorer users may still experience problems, but we are told that the next IE, version 9, will work. So we suggest using a browser other than Internet Explorer when working in Blackboard, and referring to the Workaround information.
We have experienced problems with users copying and pasting YouTube embed codes into Blackboard content items. To add any YouTube videos to any piece of Blackboard content, please use the YouTube Mashup item to do so.
Issue: When using Safe Assignment, feedback files to students are not displaying for the correct students. (i.e. students are receiving other student's graded papers).
This is a known issue with the interaction between Safe Assign and Blackboard.
Make sure the course is synched. Upload the feedback file (graded paper) through the visual text box editor (VTBE). If you need to edit the uploaded file, go to "edit grade" instead of "view attempt" (where you would normally go to upload a new feedback file). This issue should be resolved in future versions of Blackboard.
Macs are unable to view PDFs under certain circumstances. This is due to a limitation of the Adobe reader itself. Adobe does not provide plugin support for browsers on Macs. As a work around for the instructors, they can set the pdf to open as a new window (allowing use of the native pdf support, outside of the browser). For end users, Chrome has built in support for pdfs and has been confirmed to be working. If the pdf's are in a learning module, then student's may need to download The Schubert plug-in: http://www.schubert-it.com/pluginpdf/