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UT MARTIN TECHNICAL SUPPORT
Welcome to the UT Martin Information Technology Services Helpdesk. If you are a faculty member, staff member, or student, and you need help with anything having to do with your computer, you can call us at 881-7900 or send e-mail to [helpdesk@utm.edu]. If you are in the computer labs, simply pick up one of the phones on the lab tables and dial 9. The Helpdesk Supervisor is Angela Fortner. You can reach her by calling 7883 or sending her e-mail at [afortner@utm.edu].
ABOUT US
The ITS Helpdesk was created in the Fall Semester of 1997 in order to assist students, faculty, and staff of the UTM community with general computer and technology questions. We are currently located at 212 Boling University Center. We perform a variety of tasks:
+ Answering general questions about campus technology
+ Providing verbal assistance with software and hardware problems
+ Relaying information and requests to all departments of Information Technology Services such as software installation, hardware repair, Banner training, and account management.
+ Controlling lab access and hours so that labs are only available to students, faculty, and staff at appropriate times
+ Fixing minor hardware problems in the labs such as paper jams and refilling toner in the printers
+ Recording 24-7 security videos in the labs to help ensure the safety of everyone and everything in the labs at all times
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Assisting students, faculty, and staff that live on campus with configuration and installation of their UTM networking materials so that they may have internet access from their personal computers on the campus network
Please click here for the UTM Student Labs Calendar. |
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