FAQ

How do I login to BDMS (Banner Document Management Suite)?

 

How do I view a document?

 

What are the steps to adding a document into BDMS?

 

When I click on the XS (BDMS View Document or BDMS Add Document) button in Banner Administrative nothing happens.

 

When I click on a batch nothing happens, the batch status says indexing or scanning, but I can not open the batch to index or scan documents.

 

When I login to BDMS it says my uername and/or password is invalid.

 

When I click on the XS button in Banner Administrative I get the following error:  "Permission denied to application B-G-ID.  You do not have access permission to this application."

 

When I click on the XS button in Banner Administrative I get the following error:  "Banner Document Management Suite is installed at your site, but you are not set up as a user in that system.  Please contact your Administrator for Information".

 

How do I update my Document Manager settings file?

 

Why is one application in BOLD and not the others in Document Manager?

 

How do I turn on Interactive Viewer in Web Access?

 

How do I synchronize my BDMS password with my Banner Administrative password?

 

How do I run a query?

 

How do I create a batch?

 

How do I index a batch?

 

How do I check a document out/in so that I can make changes or add a new version/page?

 

How do I view version properties of a document?

 

How do I import/export a document?

 

How do I remove or change the order of columns for my query result set?

 

When I print a document from Document Manager it leaves a lot of white space around the image.

 

How do I email a document from BDMS?

Help Desk

Welcome to the UT Martin Information Technology Services Help Desk. We are here to serve our faculty, staff and students with technology related questions or problems. We have a knowledgeable staff ready to assist you.

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