Secret Shopper
Please Mail Completed Form To:
Brandy Cartmell, Registrar
103 Administration Building
Martin, TN 38238
Your Name and/or Relationship with UTM:
Date of Shopper’s Visit:
Did Shopper Visit by Phone or in Person?
Name of Person Shopped:
Tone of Voice:
General Appearance:
How long did it take to be acknowledged?
If shopping by phone, how many rings did it take to be answered? Who was the person on the other end? Were they courteous?
Was the employee professional, courteous, and friendly?
Was the employee genuinely interested in your problem?
Was the employee knowledgeable in answering your questions or in finding someone who could answer your questions?
Did the employee smile at all during your interaction? Was the employee’s “body language” friendly? If not, please give specific examples:
How do you rate the overall shopping experience?
Excellent, Hire More Like Her:
Okay, Except for:
Awful, Because of:
Additional Comments:
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