Telephone Dialing and Feature Codes

 

102 Crisp Hall

Martin, TN 38238

Ph:

(731) 881-7900

(731) 881-HELP

Em:

helpdesk@utm.edu


Telephone Dialing and Feature Codes

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Voice Mail Call Processors Unified Messaging '04 PBX Install  

 

Dialing and Feature Codes

DIALING ON AND OFF CAMPUS
TRANSFERING CALLS
3-PARTY CONFERENCING
CALL PARKING
REDIAL
CALL FORWARDING
PICK UP GROUPS
CALL BACKS

 

BASIC DIALING RULES

INTERNAL CALL (CAMPUS CALLS)

Dial four-digit extension number

 

EXTERNAL CALL (LOCAL AREA)

Dial 9 + seven-digit number

 

LONG DISTANCE CALL (USING PAC CODE)

Dial 2 + PAC Code + 9 + 1 + Area Code + seven-digit number

 

LONG DISTANCE CALL FROM OFF CAMPUS (USING PAC CODE WITHIN WEAKLEY COUNTY)

Dial 881-7599. After the prompt, enter your PAC Code + 9 + 1 + Area Code + seven-digit number

 

INTERNATIONAL CALLS (USING PAC CODE)

Dial 2 + PAC Code + 9 + 011 + Country Code + number

 

0 + AND OPERATOR ASSISTED CALLS

Domestic:  Dial 9 + 0 + Area Code + seven-digit number
International:  Dial 9 + 011 + Country Code + City Code + number

 

DO NOT ACCEPT COLLECT CALLS!

It is the policy of UTM that students may not incur any telephone charges against the University.  Absolutely, under no circumstances are you to accept collect calls!  Collect calls will be billed to the University's long distance bill.  If you accept a collect call, you will be billed for the call plus a $20.00 service charge.

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FEATURE CODES
Digital DTerm phones have many feature codes pre-programmed as fixed (factory labeled) buttons, or programmed onto their speeddial buttons. If you see a feature code listed you would like to have added to your DTerm, let us know and we will be glad to program it for you!

Standard analog phones use combinations of the "flash","star" & "pound" buttons. If you use a phone with programmable speeddial buttons like the Cortelco 2210 and 2220, you can program the features in yourself using the instructions in the manuals.

 

TRANSFER CALLS

Press TRANSFER (DTerm) or FLASH (standard phone) This automatically puts the caller on hold
Dial Extension Number of person call is to be transfered to and:

(Supervised Transfer) When person to receive call answers, announce call and hang up
or
(Unsupervised Transfer) When you hear the person to receive call's phone ringing, hang up

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CONFERENCE CALL (3 PARTY)

This is essentially a Supervised Transfer except that you stay on the line.

WITH FIRST CALL IN PROGRESS:
Press TRANSFER (DTerm) or FLASH (standard phone) This automatically puts the caller on hold
Dial the 3rd party to be connected (internal or external number)
Press CONF (DTerm) or FLASH (standard phone) to join all parties

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CALL PARKING

DTerm phones have a "hold" button that when pressed puts the caller on hold and lets them listen to the Campus Hold Music and announcements from University Relations.  Using a standard phone's "hold" button merely mutes your microphone and speaker and the caller only hears silence. Call Parking is the preferred way to put a caller on hold using a standard phone.  Nobody likes to be put on hold, but if you have to do it to someone while you take care of another task, why not be kind enough to give them something to listen to?

To Park a caller:
Press FLASH
Press #6
Hang up

To Retrieve the Parked call:
Lift handset
Press #7
Resume call

These codes can be programmed onto two of your standard phone's speedial buttons by following the directions in the manual.
The number to program for Call Park (Analog Hold) would be: flash - pause - #6.
The number to program for Call Park Retrieval would be: #7.

To Retrieve the Parked call from someone else's phone:
Lift handset
Press *7 and dial your number
Resume call

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LAST NUMBER REDIAL

DTerm phones use the factory programmed LNR/SPD button plus the "star".
Many standard phones already have a redial button.

For model 2500 phones and others without a redial button:
Lift handset
Press ##
The PBX will redial your call.

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CALL FORWARDS

Call Forwards are used to send your callers to another number, such as voicemail.  There are three types of Forwards:
FORWARD-ALL  (Your phone never rings, the call immediately goes to the number you've set)
FORWARD-BUSY  (If you are using your phone, rather than get a busy signal the second caller is forwarded to the number you've set)
FORWARD-DON'T ANSWER  (If your phone isn't answered after 4-5 rings, the caller is forwarded to the number you've set)

DTerm phones can have each of these forwards programmed on their buttons, with the added advantage that the single button both sets and cancels it's Forward and the light is lit when the Forward is active.  If you would like to have this feature on your DTerm, please contact us!  Standard telephone users can program any forward and cancel code onto two of their speeddial buttons if desired.

To set, lift handset and dial:
FWD-ALL  #2 (listen for four tones) then dial the number you want your calls to forward to (listen for four tones) and hang up.
FWD-BSY  #3 (listen for four tones) then dial the number you want your calls to forward to (listen for four tones) and hang up.
FWD-DA  #6 (listen for four tones) then dial the number you want your calls to forward to (listen for four tones) and hang up.

If you attempt to set a forward but get a busy signal after entering the two-digit code, you already have a forward set and must cancel it before you can re-set it.

To cancel a forward to re-set or return your phone to normal service, lift the handset and dial:
FWD-ALL  *2 (listen for four tones) and hang up.
FWD-BSY  *3 (listen for four tones) and hang up.
FWD-DA  *6 (listen for four tones) and hang up.

If you attempt to cancel a forward but get a busy signal after entering the two-digit code, you didn't have a forward set.

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CALL PICK UP GROUPS

Call Pick Up Groups are handy for busy offices where you can hear someone else's phone ringing.  When the phones are in a Call Pick Up Group anyone in the group can answer the other person's ringing phone.  A Call Pick Up Group must be programmed by Telecommunications.  If you are interested in one or need changes to an existing one, let us know!

To answer a ringing phone within your Call Pick Up Group:
Pick up any phone within the group and dial #4.

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CALLBACKS

Although we have over 3000 phones programmed into the PBX, we don't have 3000 lines coming in from the outside world.  We rely on reports of usage to determine how many lines we actually need during peak times, thereby saving the University money by not having to pay for lines sitting idle.  Rarely do all the local, operator assisted (0+) or long distance (1+) lines reach capacity.  However, with the popularity of calling cards you may sometimes get a busy signal when attempting to dial out on a toll-free (1-800) line.  The Callback feature allows you to reserve the next line once it becomes available, and the PBX call you back.  It also can be used if you call someone on campus and their phone is busy.  In this situation, when they get off their phone, the PBX will call you back with your call connected and their line rining.

To activate Callback:
Upon receiving a busy signal when attempting to reach a 1-800 number or a busy signal with an on-campus call:
FLASH
Dial #1
Hang up

Your telephone will ring you back when a line is free or when the internal party hangs up.  Lift the receiver and the PBX will automatically redial the number.

DTerm phones can have an unused function button programmed for Callback.

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"Not In Service" tones

 

 

102 Crisp Hall

Martin, TN 38238

Ph:

(731) 881-7900

(731) 881-HELP

Em:

helpdesk@utm.edu