Complaint Resolution Process

Students should initially route all complaints through the Division of Student Affairs.

 

If a student is unsatisfied with Student Affairs’s resolution to the student’s complaint, an appeal may be made to the University of Tennessee system’s Office of Academic Affairs & Student Success.

 

If a student is unsatisfied with Office of Academic Affairs & Student Success’s resolution to the student’s complaint AND the complaint is related to consumer protection laws, an appeal may be made using the Tennessee NC-SARA Portal.

  • This appeal process is ONLY for investigation and resolution of complaints involving dishonest or fraudulent activity with a course or program operating contrary to the practices set forth in the C-RAC Guidelines.
  • Complaints regarding student grades or student conduct violations are NOT covered by SARA.
  • Tennessee Higher Education Commission (THEC) will only accept a SARA complaint from a student if the student has exhausted the institution’s complaint process.
  • To file your complaint utilize the Tennessee NC-SARA Portal form.