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   UTM ITS - Argos Frequently Asked Questions

    Questions about Logging into Argos
    1. How do I get access to Argos?
    2. When I try to run Argos on a machine running Windows XP, nothing happens. What's wrong?
    3. When I try to run Argos on a machine running Windows Vista or WIndows 7, nothing happens or I get this error "system Error. Code: -2147467259. Unspecified error." What's wrong?
    4. After I click on the Argos Link from any webpage, the login box briefly pops-up and then disappears. What's wrong?
    5. When open the Argos login page, I receive a System Error Code 193 message.
    6. When I try to run Argos on a Mac, Argos will not install.
    Questions and Error Messages While Executing a Report in Argos
    1. Why is there a second login after I execute a report?
    2. What if I don't remember my database username and password?
    3. After I login to a report, the cursor automatically goes to waiting mode and never stops. What is wrong?
    4. What does the closed gracefully error message mean?
    5. What does not responding mean?
    Requesting Information and help
    1. How do I request a new datablock?
    2. How do I become a datablock designer?
    3. How do I get access to data?
    4. What documentation is available?
    5. What classes are available and where can I register?
    6. How do I get help with a report I'm writing?
    7. Who do I contact for questions about Argos and Reporting?


    How do I get access to Argos?

    Accessing Argos - Instructions for Accessing Argos.

    When I try to run Argos on a machine running Windows XP, nothing happens. What's wrong?

    First you must be running Internet Explorer on your PC. If you try Internet Explorer and it still does not install the Argos active X , then you probably don't have Administrative rights on the computer that you're using, so the ActiveX control won't install. Contact the Computer Services Help Desk at (731) 881-7900 or email helpdesk@utm.edu to have someone with the proper authority install it for you. Once the ActiveX control is installed, you will be able to run Argos normally.

    If you already are an administrator on your PC and are still having trouble installing the Active X for Argos, it may be because of a toolbar you have installed Internet Explorer. Please call the Contact the Computer Services Help Desk at (731) 881-7900 or email helpdesk@utm.edu and have them remove any toolbars for your machine.

    When I try to run Argos on a machine running Windows Vista or WIndows 7, nothing happens or I get this error "system Error. Code: -2147467259. Unspecified error." What's wrong?
    • Open Internet Explorer ( you must be running Internet Explorer to login to Argos)
    • Go To Tools > Internet options >Security
    • Click on the Trusted Sites Icon
    • Click on the Sites button
    • Uncheck Require server verification (https) for all sites in this zone
    • Add website: http://eviprod.utm.edu:8080/
    • Click close and ok and try to open Argos again.

    After I click on the Argos Link from any webpage, the login box briefly pops-up and then disappears. What's wrong?

    Empty your cache from your Internet Explorer.

    • Open Internet Exporer ( you must be running Internet Explorer to use Argos)
    • Go To Tools > Internet Options
    • Click the Delete buton under Browsing History.
    • Click detele Files and Cookies.



    When open the Argos login page, I receive a System Error Code 193 message.

    The system error code 193 message means that the Argos system filed on the user's desktop has somehow been corrupted. To fix this error follow these steps.

      Windows XP users:
      • Go to Start
      • Click on My Computer
      • Click on the C: Drive
      • Click on Documents and Settings
      • Find and click on the folder Application Data.

        • If you cannot find the folder Application Data
          • Go to Tool
          • Click on Folder Options
          • Click on View
          • Choose the radial button for Show hidden files and folders
          • Click OK
          The Application Data folder should now appear.
      • Once you have clicked on the Application Data, find and click on the Evisions Folder.
      • Then click on MAPClients
      • Then Click on the Argos Folder
      • Delete each folder with the Argos folder.

      Once all of the folders under the Argos folder have been deleted, you may reopen the Argos webpage.

      Windows Vista or Windows 7 Users
      • Go to Start
      • Click on Computer
      • Click on the C: Drive
      • Click on Users
      • Find and click on the folder App Data.
        • If you cannot find the folder App Data
          • Go to Organize
          • Click on Folder and Search Options
          • Click on View
          • Choose the radial button for Show hidden files and folders
          • Click OK

          The App Data folder should now appear.
      • Once you have clicked on the App Data, find and click on the Evisions Folder.
      • Then click on MAPClients
      • Then Click on the Argos Folder
      • Delete each folder with the Argos folder.

      Once all of the folders under the Argos folder have been deleted, you may reopen the Argos webpage.


    When I try to run Argos on a Mac, Argos will not install.

      First you must be running Internet Explorer on your MAC, if you do not have Internet Explorer on you machine. Argos will not work.

    How do I get access to data?
    • The employee's supervisor sends a request to Computer Services for access to applications or data necessary for the employee to do his or her job. (In some situations, the employee may be allowed to request access directly, for example, a department head requesting access for him or herself.)

    • If the request is for access to applications or data managed by another department, Computer Services forwards the request to that department for approval via email. That department will respond indicating its approval or disapproval for the employee to be granted access.

    • Computer Services reviews the request for compliance with policies and procedures, and whether the request is reasonable and prudent.
    • If the request passes these criteria, and approval has been granted by other departments where applicable, access is granted.
    • Records will be kept of who requested and approved access for each employee.
    • The employee and his or her supervisor will be notified that the access has been granted.


    Why is there a second login after I execute a report?

      When you execute a report and it ask you to login again, it is asking for access to the database. Depending on the report you are trying to access, the login will most likely be a different username and password then your Argos sign in username and password. You can find out which username and password you need to use by looking at the datablocks prefix.

      • PROD- You will use your INB or Banner username and password.
      • PPRD- You will use your pre-production INB username and a password.  It is usually the same as PROD.

    What if I don't remember my database username and password?

      If you have forgotten your username and password to access a certain report you may be able to figure it out by following these rules.

      • PROD or PPRD - Contact the Computer Services Help Desk at (731) 881-7900 or email helpdesk@utm.edu

    After I login to a report, the cursor automatically goes to waiting mode and never stops. What is wrong?

    This can happen when your database password has expired. You must reset your password before any reports will run. To reset your password please see "What if I don't remember my database usernames and password." This will give you directions for resetting your database passwords for PROD reports and ODSPROD reports. If you are using another database, please contact the Contact the Computer Services Help Desk at (731) 881-7900 or email helpdesk@utm.edu and we can help you reset your password.

    What does the closed gracefully error message mean in Argos?

    If a user receives a Closed Gracefully error message, this mean that Argos has inadvertently shut down. ??????? To Be Determined

    What does not responding mean in Argos?

    The "Not Responding" error is really just telling you that your report is running and Argos is not able to respond to further commands until the report has finished, it has not frozen up. If you need a report to be cancelled you can contact Contact the Computer Services Help Desk at (731) 881-7900 or email helpdesk@utm.edu and we can cancel the report for you.

    How do I request a new datablock?

    Submit a service request about the Datablock you need: Online Request: www.utm.edu/bsr or email bannersupport@utm.edu

    How do I become a datablock designer?

    You must take the Argos Datablock Design class. It is recommended that you take the Argos Report Writing class first.

    What documentation is available?

    The available documentation for Argos is available on this web site. This includes uT Martin developed documentation and also that from Evisions, the vendor of Argos.

    What classes are available and where can I register?

    On this website click on the Classes link and see the schedule of what classes are available. Then you can also register for these classes from that page.

    How do I get help with a report I'm writing?

    Submit a service request about the report you need and what help you specifically want: Online Request: www.utm.edu/bsr or email bannersupport@utm.edu

    Who do I contact for questions about Argos and Reporting?

    Submit a service request about the report you need and what help you specifically want: Online Request: www.utm.edu/bsr or email bannersupport@utm.edu