I. Organizational pathology (thoughts from Richard Scott) A. Problems for participants 1. Alienation 2. Inequity 3. Overconformity B. Problems for organizations 1. Unresponsiveness a. Public sector b. Private sector 2. Relentlessness Organizational effectiveness (a priority model) Management 710 Priority model of organizational effectiveness (the numbers go from large to small to indicate priority level) 11. Preservation of individual continuity A. Same types of people over time 1. Temporally homogeneous workforce 2. Matching workforce to evolving needs B. Same people over time 1. Efforts to keep effective employees 2. Efforts to improve sub-par performance 3. Efforts to dismiss chronic failure 10. Performance requirements A. Culture 1. Values a. Fit with internal needs b. Fit with structure c. Fit with external demands 2. Norms a. Fit with internal needs b. Fit with structure c. Fit with external demands 3. Attitudes a. Organizationally productive b. Unit productive c. Individually productive B. Reward system 1. Rewarding desired behavior? 2. Match between desired and system-required behaviors? 9. Preservation of roles A. Same positions over time 1. Current role relevance? 2. Sufficiency of role flexibility? B. Same activities over time 1. Current activity relevant? 2. Sufficiency of activity flexibility? C. Activity informed roles 1. Monitoring of activities to change roles 2. Removal of obstacles to change roles 8. Preservation of authority relationships A. Reporting arrangements 1. Span of control 2. Complexity of arrangements 3. Reliability 4. Respect B. Average level of authority 1. Does level of authority fit structure? 2. Does level of authority fit mission? 3. Does level of authority fit culture? 4. Does level of authority serve constituents? 7. Structural integrity A. Departmentalization 1. Appropriate for environment 2. Appropriate for product 3. Appropriate for philosophy 4. Appropriate for activities 5. Appropriate for personnel B. Communication lines 1. Existing line sufficiency 2. Flexibility 3. Richness 6. Process integrity A. Maintenance of steps to produce/serve 1. Process management strategies 2. Controlled processes 3. Data on processes B. Maintenance of support functions to produce/serve 1. Engineering capital 2. Management capital 3. Staff capital 5. Product/service integrity A. Remaining in same production/service areas 1. Mix 2. Promise B. Staying at same level of P/S 1. Volume 2. Breadth of offerings 4. Organizational efficiency A. Human 1. Job satisfaction 2. Job commitment 3. Job performance 4. Clarity of roles B. Informational 1. Timeliness 2. Accessibility 3. Clarity 4. Accuracy C. Technological 1. Technological/personnel match 2. Technological development plan D. Temporal 1. Units use time well 2. Individuals use time well 3. Organizational effectiveness A. Goals 1. Appropriate goals 2. Meeting of goals B. Optimization 1. Performance/potential ratio 2. Strategies for increasing optimization 2. Organizational survival A. Short-term requirements 1. Profits/costs ratio 2. Debt/equity ratio 3. Customer satisfaction 4. Market share B. Long-term requirements 1. Vision 2. Mission 3. Strategies 1. Contribution to common good A. External 1. Quality of life: Social a. Global b. National c. Regional d. Local 2. Quality of life: Economic a. Global b. National c. Regional d. Local B. Internal 1. Quality of life: Social a. Cultural conditions b. Support for performance c. Maximization of potential 2. Quality of life: Economic a. Internal equity b. External equity c. Performance tied to rewards d. Performance expectations clear