Students should initially route all complaints through the Division of Student Affairs.
If a student is unsatisfied with Student Affairs’s resolution to the student’s complaint, an appeal may be made to the University of Tennessee system’s Office of Academic Affairs & Student Success.
If a student is unsatisfied with Office of Academic Affairs & Student Success’s resolution to the student’s complaint AND the complaint is related to consumer protection laws, an appeal may be made using the Tennessee NC-SARA Portal.
- This appeal process is ONLY for investigation and resolution of complaints involving dishonest or fraudulent activity with a course or program operating contrary to the practices set forth in the C-RAC Guidelines.
- Complaints regarding student grades or student conduct violations are NOT covered by SARA.
- Tennessee Higher Education Commission (THEC) will only accept a SARA complaint from a student if the student has exhausted the institution’s complaint process.
- To file your complaint utilize the Tennessee NC-SARA Portal form.
Information that is in compliance with The Higher Education Act of 1965 (HEA), as amended by the Higher Education Opportunity Act of 2008 (HEOA).
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