Student Actions

Students should initially route all complaints through the Division of Student Affairs.


If a student is unsatisfied with Student Affairs’s resolution to the student’s complaint, an appeal may be made to the University of Tennessee system’s Office of Academic Affairs & Student Success.


If a student is unsatisfied with Office of Academic Affairs & Student Success’s resolution to the student’s complaint AND the complaint is related to consumer protection laws, an appeal may be made using the Tennessee NC-SARA Portal.

  • This appeal process is ONLY for investigation and resolution of complaints involving dishonest or fraudulent activity with a course or program operating contrary to the practices set forth in the C-RAC Guidelines.
  • Complaints regarding student grades or student conduct violations are NOT covered by SARA.
  • Tennessee Higher Education Commission (THEC) will only accept a SARA complaint from a student if the student has exhausted the institution’s complaint process.
  • To file your complaint utilize the Tennessee NC-SARA Portal form.

Consumer Rights to Know

Information that is in compliance with The Higher Education Act of 1965 (HEA), as amended by the Higher Education Opportunity Act of 2008 (HEOA).

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Student Actions

Who to See and What to Do

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