UT Martin

Marketing 310:  Retailing

Instructor:  T. C. Johnston

Retail Management Chapter 8 Practice questions

1.    From a human resource management perspective, Woolworth has a growing reputation as a leader in what area?

A.    Woolworth has one of the best benefits packages of any US retailer.

B.    Woolworth is one of the few firms that has women in senior management positions.

C.    Woolworth provides onsite day care centers at each of its corporate headquarters.

D.    None of the above.

E.    All of the above.

2.    Which of the following is not a source for employee discontent?

A.    Being held accountable.

B.    Not knowing where one stands in regards to performance evaluation.

C.    Favoritism.

D.    Failure to have grievances recognized or acted on.

E.    Being criticized in the presence of others.

3.        ___________ is job specialization aimed at increasing efficiency.

A.    Job analysis

B.    Delegation of authority

C.    Division of labor

D.    Span of control

E.    Departmentalization

4.        ________ refers to the number of employees a manager can supervise effectively.

A.    Unity of command

B.    Line-staff activities

C.    Delegation of authority

D.    Span of control

E.     Division of labor

5.    The human need approach to motivation includes all but one of the following

A.    Satisfying the needs of the employees.

B.    Giving security to the employee.

C.    Assuming the employee will be motivated by the supervisor's authority.

D.    Satisfying the goals of the employees.

E.    Giving recognition to employees for a job well done.

6.        _________ includes building into people's jobs greater possibilities for individual advancement and growth through more challenging and responsible work.

A.    Authority

B.    Job security

C.    Job enrichment

D.    Job enlargement

E.    Responsibility enlargement

7.    Which of the following laws requires employers to make reasonable accommodations to hire all persons regardless of mental or physical disability?

A.    The Americans with Disabilities Act of 1992.

B.    The Equal Employment Opportunity Act of 1972.

C.    The Rehabilitation Act Amendments of 1974.

D.    The Wagner Act of 1935.

E.    None of the above.

8.    What law deals with minimum wage, equal pay, and child labor?

A.    The Equal Employment Opportunity Act of 1972.

B.    The Wagner Act of 1935.

C.    The Occupational Safety and Health Act of 1970.

D.    The Social Security Act of 1935.

E.    The Fair Labor Standards Act of 1938.

9.    Which is not one of the four main functions of a retail organization?

A.        Merchandising.

B.        Promotion.

C.        Operations.

D.        Finance.

E.        Control.

10.  A McDonald's store located in a Wal-Mart store is an example of a

A.    Cooperative ownership.

B.    Leased department.

C.    Franchising by SIC code.

D.    Joint partnership.

E.    None of the above.