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These are Frequently Asked Questions among those in the University of Tennessee at Martin community about the COVID-19 pandemic. This information will be updated as conditions change and new information is available. Questions and comments about this information can be directed to Bud Grimes, Office of University Relations, bgrimes@utm.edu.


  • Cleaning: The university is disinfecting high-touch campus areas during each work shift, including all computer labs. Sanitizing foggers are being used during the night shift for larger areas where treatment is allowed.


  • Classes: In-person classes will not be held through the end of the 2020 spring semester but are being conducted online. Students who do not have computer access should contact local libraries or local internet service providers for available options. Enrolled students received a list of potential internet service providers.
  • Course withdrawals: The deadline for course withdrawals has been extended. Students can withdraw from individual courses until 5 p.m., Friday, April 3.
  • Advising and Registration: Advising is scheduled April 6-9; registration will be held the following week, April 13-17; and registration for veterans is scheduled April 8-9.
  • Jackson, Parsons and Somerville Centers: The UT Martin Jackson, Parsons and Somerville centers are closed until further notice; however, spring semester courses remain online. Staff members at these centers continue to assist students and respond to questions by telephone and email.
  • Nursing clinicals: All nursing clinicals are canceled for the remainder of the 2020 spring semester.
  • Senior Exit Exams Waiver: UT Martin's Faculty Senate is working with Academic Affairs to enact a waiver of the Senior Exit Exams baccalaureate degree requirement for all 2020 spring semester graduating students. The two exams included in the waiver are the general education proficiency test (also referred to as the GenEd Exam or ETS Proficiency Exam) and the major field test required for every major. Students who will graduate this semester and had not completed one or both tests will be exempt from that graduation requirement. Students who are scheduled to graduate in summer or fall 2020 and who had scheduled appointments with the Testing Center during the time all classes were moved online will need to reschedule their appointment when students are allowed to return to campus.
  • Student teaching: All student teaching is canceled for the remainder of the 2020 spring semester.
  • Veterinary Health Technology mandatory labs: Alternate plans are being determined for these mandatory labs.


All in-person events are canceled through the end of the 2020 spring semester. Specific event updates include:
  • May Commencement: Honoring the accomplishments of UT Martin graduates is a top priority. May Commencement ceremonies are postponed because of the COVID-19 crisis, but an alternate commencement date will be announced in the future.
  • All intercollegiate spring sports are canceled through the remainder of the 2020 spring semester, including the annual Spring College Rodeo.
  • Prospective Student Tours: Prospective student tours are canceled.
  • Spring Preview Day: Spring Preview Day scheduled for Saturday, April 4, is canceled.
  • Fall Registration Events: The first Summer Orientation and Registration dates, originally planned for May 18 and 20, have been rescheduled for June 22 and 24, respectively. SOAR, previously seven sessions, will be consolidated into five sessions on the following dates: June 22 and 24, July 10 and 28 and Aug. 7. The SOAR sessions originally scheduled for June 5 and 19 have also been combined with the July 10 SOAR. Transfer Orientation will be June 23 and July 16.
  • Skyhawk Retention Summit: The 2nd annual Skyhawk Retention Summit, scheduled for May 13, 2020, is canceled. Plans are to hold the summit in May 2021.
  • Captain’s Challenge: The 2020 Captain’s Challenge is postponed until a later date. In the meantime, the Displaced Student Worker Fund is helping students who are not Federal Work-Study and are not working in their university jobs because of the crisis. You can make a gift at https://utmforever.com/helpahawk.

Financial Aid

The U.S. Department of Education is providing guidance during the COVID-19 crisis, and regulatory relief is being reviewed frequently by Congress. Any changes will be posted in this FAQ. This information was last updated March 31, 2020.

Food Services

  • Dining Services: Limited food service featuring a varied menu for “grab and go” is available for students until further notice. Skyhawk Dining Hall will be open 10:30 a.m.-1:30 p.m. and 4:30 p.m.-6 p.m. daily for brunch and dinner pick-up meals. Also, On the Fly Market in the Boling University Center is open 11 a.m.-1 p.m., Monday-Friday.


  • Moving Out of Residence Halls: The Office of Housing is contacting students about a new move-out plan for the remainder of the 2020 spring semester. Students can schedule a move-out date and time between March 30, 2020, and April 30, 2020. For students who wish to wait until the end of the 2020 spring semester, move-out weekend is tentatively set for Friday, May 1, 2020, through Sunday, May 3, 2020. The plan takes into consideration the health and safety of our students and community. More details are included in the information provided to students.


The university will provide prorated refunds to students for (1) dining, (2) housing and (3) parking. The refund amounts will be calculated on a daily rate of costs between March 13, 2020, and May 1, 2020. The rate is determined by the housing or meal plan selected by the student. Students who receive an exemption to remain on campus through the end of the term will not receive a refund for these services or fees.

  • The source of payment, such as institutional scholarships, will be considered in determining eligibility of refunds. Also, outstanding balances must be satisfied before a refund is issued. The refund amount will be applied to the April payment for students on payment plans.
  • Students who have not already done so are encouraged to sign-up for electronic funds transfers (EFTs) to receive refunds. The following link is provided to help with the process: www.utm.edu/departments/bursar/E-Refunds.php.
  • EFTs can be managed through Banner Self-Service. Students who already have enrolled for EFT should use this time to ensure the current banking information is reflected. EFT is the quickest way to receive refunds. Paper refund checks will only be mailed to the permanent address on file. This address can be updated on Banner Self-Service. Students may view accounts April 6 for the anticipated refund amount, shown as a credit balance. The refund process will begin April 6.
  • Tuition, mandatory fees and course fees will not be refunded as the university continues to engage students online in a variety of ways.

Contact the Bursar’s Office at bursar@utm.edu or 731.881.7810 for questions.


All academic building doors are now locked 24/7 to ensure proper security. This is an added security measure because fewer people are in main-campus buildings.

  • The Paul Meek Library, Crisp Hall, Boling University Center and the Hall-Moody Administration Building are open from 8 a.m. to 5 p.m., Monday-Friday. The west door of Clement Hall is open for access to the mailroom. Campus is still operational, and all building keys will continue to work as they would during the weekend.
  • Students who have appointments with Student Health and Counseling Services should call ahead to 731-881-7750 to confirm their visit.

Services and Access

  • Boling University Center: The main entrance doors and the north patio doors will be unlocked until 9 a.m. Monday-Friday to allow staff to enter the building. The south patio entrance (near the dining hall) will remain open until 6 p.m. to allow faculty, staff and students to access Skyhawk Dining Hall. Entry after 9 a.m. will be through the south patio doors. The south patio doors will be unlocked during weekends from 10:30 a.m.-1:30 p.m. and 4:30 p.m.-6 p.m. to access the dining hall.
  • Barnes & Noble Bookstore: The bookstore will temporarily close starting on Tuesday, March 24, with a tentative plan to reopen on Monday, April 6. The staff will continue to accept orders online for delivery with free shipping. As long as the campus remains open, the staff will process online orders and ship them to students directly. Students can visit utm.bncollege.com to order materials online, find out about available eBooks through the VitalSource platform, or print a free shipping label to ship their rental textbooks back at the end of term.
  • Help Desk: The Help Desk is open 7 a.m.-6 p.m., Monday-Friday; noon-5 p.m., Saturday and Sunday (phone support only); and monitors email and voicemail sent after hours. The staff is assisting faculty and students by answering technology questions and supporting online instruction.
  • Paul Meek Library: The Paul Meek Library will be open 8 a.m.-5 p.m., Monday-Friday, and closed Saturday and Sunday. The online chat will be monitored until 10 p.m., Monday-Thursday, and the library’s 24/7 computer lab remains open.
  • Perry Children’s Center: The Perry Children’s Center is closed for the remainder of the 2020 spring semester.
  • Student Health and Counseling Services: Student Health and Counseling Services continues to be available for current students who have remained in the local area.
  • Student Recreation Center: The Student Recreation Center is closed for the remainder of the 2020 spring semester.
  • Testing Center: The Testing Center is closed until further notice.

Student Workers

  • Essential Workers: U.S. President Donald Trump and Tennessee Governor Bill Lee have both declared states of emergency because of the COVID-19 pandemic. The Centers for Disease Control and Prevention (CDC) has advised the nation to limit person-to-person contact and stay at home as much as possible. The university has activated the emergency response plan that provides essential services to the campus. Employees, including student workers, involved in delivering in-person essential services are allowed at work on campus during this state of emergency. Other full-time employees are advised to telework from home to limit opportunity for the virus to spread. Students workers who are providing essential services during the emergency will be paid for their actual time worked.
  • Work-Study: The Department of Education will allow students participating in the Federal Work Study (FWS) program to continue to be paid for their scheduled time. Federal Work Study is included in the financial aid award process based on eligibility.


  • Telecommuting Protocol: Chancellor Keith Carver encourages all UT Martin supervisors to consider a telecommuting protocol for UT Martin offices so that the number of people on campus is reduced. A university email from Dr. Carver includes a telecommuting guidance worksheet for supervisors and ideas for remote work for employees.

Additional Information and Resources


General Overview

Among the many questions being asked is the availability of testing for the virus. In response to growing concern, the Tennessee Department of Health has now authorized COVID-19 testing seven days per week. The department’s website is www.tn.gov/health and the public information line is 1-877-857-2945.

The University of Tennessee System has also created an informational website that includes expert resources at each campus and unit. Visit the website at tennessee.edu/coronavirus.

  • UTM has no reports of coronavirus disease 2019 cases.
  • Student Health and Counseling Services (SHCS) is following CDC recommendations for screenings.
  • According to the CDC:
SHCS Support and Management Coronavirus Disease Resources