Information Technology Services Newsletter

ITS Help Desk on the Quad!

To provide additional support during the first week of classes, the ITS Help Desk will be staffing a tent between the Paul Meek Library and Crisp Hall on Monday - Friday, August 21st - 25th, 10:00 am - 2:00 pm. The Help Desk will also be set up from 3pm - 6pm, Monday - Thursday in the Paul Meek Library to offer additional walk-up support. We encourage students, faculty, and staff to stop by with their technology questions!


August IT Help Desk Hours 

August 14 - 27:

  • Monday - Friday: 7:00 a.m. - 9:00 p.m.
  • Saturday: 8:00 a.m. - 5:00 p.m.
  • Sunday: 8:00 a.m. - 9:00 p.m.

August 28:

  • Monday - Thursday: 7:00 a.m. - 9:00 p.m.
  • Friday: 7:00 a.m. - 6:00 p.m.
  • Saturday: 12:00 p.m. - 5:00 p.m.
  • Sunday: 12:00 p.m. - 9:00 p.m.


SANS Training Due September 30, 2023

UT Policy requires that all faculty and staff, including sponsored accounts and retirees with a UTM email or active directory account, complete annual security awareness training. This year, there have been some changes to the training platform.

Current faculty and staff members will now complete training on k@te. You will have the option to test out of most of the general required training. If you are required to complete advanced training modules, you will not be able to test out of them. Please follow these instructions to access the SANS training:

To access the training:

  • Open a web browser.
  • Go to and that's where you
  • Click "UT Faculty and Staff.
  • Login with your NETID and password.
  • Select the icon My Active Courses.
  • You will see your assigned Compliance curriculum.
  • Select Open Curriculum to get started.

Retiree and Sponsored account owners have received alternative training through a phishing campaign. All new hires who completed their training between January 1, 2023, and June 14, 2023, have fulfilled the yearly core requirements; however, additional modules may be required for some employee positions. This year's training must be completed by September 30, 2023. Please call the UT Martin ITS Helpdesk at (731) 881-7900 with questions about logging on or accessing the training modules.


Improvements to Account Management

We are excited to announce improvements to your account management experience. ITS has implemented a password sync service between NetID and UTM AD accounts. All password changes for UTM AD accounts will be managed through the NetID at, and you will no longer change your password locally (ctrl + alt + delete). No changes to your password will be made unless you initiate a password change at

What does this mean for you?

Unified Password: With the new password sync, your Active Directory and NetID accounts will share the same password. Changing your NetID password will automatically update your UTM password, ensuring consistency and reducing the hassle of remembering multiple passwords.

Simplified Account Management: You will no longer need to manage two separate passwords for accessing different resources or change both accounts for the passwords to match. This simplification will save you time and reduce the risk of password-related issues.


New to UTM? Get started with IT!

The department of IT Services has been compiling a list of tips and information for new employees and students related to their user accounts and access needs. Visit our Getting Started with IT knowledge base for guidance on account management, wireless access, and much more! The UTM Help Desk is located in Crisp Hall and can be reached at 731.881.7900. For assistance after hours, please look for answers in the Knowledge Base or complete a ticket in the Client Portal.


Faculty Participate in Online Teaching Workshop

In June, UTM Online Degree Programs and the ITC offered a five-day workshop on best practices in online teaching. The group represented 10 academic departments. Participants learned how to use new tools and apps, along with best practices in online teaching. The professors also explored new tools for teaching online and designed and revised online courses according to best practices in online teaching.

Faculty Participate in Online Teaching Workshop 

Back Row, L-R: Chad McDaniel, Bonnie Daniel, Daniel Nappo, Barbara Kunkel, Bryan Sandor, Adam Wilson, Allen Pounds, Clay Palmer, Trish Capansky, Brittany Cole, Jessie Thoman, Chan Mi Jean, Natalie Perkins, John Cole, Maari Carter, Brian Carroll, Alisa Bledsoe Wilson, and Jenna Patton. Front Row, L-R: Dana Gatewood, Margaret Lewis, Bethany Wolters, Laura Hatch, and ZeVida Jones.


Updating Your Website Directory Listing

To update your directory listing on, complete the steps in the following "How To" section. Please note that this change will take 2-3 business days to take effect.

How To:
  • Go to My IRIS Web.
  • Log in using your NetID and password.
  • Select Employee Self-Service.
  • Select Personal Information.
  • Select Personal Profile.
  • Under Addresses, select Edit beside the Primary Office address. Update with your new office location.
  • To apply or remove a privacy flag on your account, select Phone Release and choose one of these options:
    • Complete Information (will make you visible in the directory)
    • No Address
    • No Phone/Address
    • No Phone Number
    • No Public Listing (this will make you unsearchable in the directory).
  • You may also change your listed office telephone number while on this page.
  • Once you have finished, select Save to save your changes.


Canvas Training: Online and In-Person

UTM's Instructional Technology Center offers training and individual consultations to all UT Martin faculty via in-person and online formats. To view a listing of August ITC training schedule (e.g., Canvas, Turnitin Similarity, ChatGPT, etc.), please log in to Runway and search for the ITC. Contact the ITC if you have any questions.


Canvas Hack: How to Print a Quiz

The Canvas Quiz Printer extension provides a simple way to print a quiz from Canvas. To print a Canvas quiz, install this Google Canvas Quiz Printer extension. Once the extension is installed, open a Canvas Quiz and look for the print icon to the right of your URL bar. A new page will open for you to print the quiz. Contact the ITC if you have any questions.


Harmonize: New Tools to Enhance Discussions

Milestones: Many faculty lament the student participation in online discussions because students may wait until just before the due date to make all of their posts. As a result, the value of online discussions are minimized. Harmonize now offers a "Milestone" tool that requires students to post early in the discussion availability. To view the Milestone due dates on their calendars, students must sync their Harmonize account to their Canvas account. If you plan to use the Milestone tool, please share these instructions on how students can sync Harmonize dates to their Canvas calendars . Note that the Milestone due dates will not appear on the instructor's Course Calendar, while final Harmonize due dates will appear. Contact the ITC if you need further assistance.

Brainstorm Tool for Faculty: Harmonize recently launched an Artificial Intelligence (AI) integration to assist faculty in creating discussion prompts. The integration allows faculty to provide ChatGPT with a topic and to request prompts for students to address. The integration also allows faculty to choose what level of learning to address. Faculty can then view ChatGPT results, delete the results, or edit the content before deploying. Check out these instructions or Contact the ITC .



Information Technology Services Contact Information: 17318817900