Students should initially route all complaints through the Division of Student Affairs.
If a student is unsatisfied with Student Affairs’s resolution to the student’s complaint, an appeal may be made to the University of Tennessee system’s Office of Academic Affairs & Student Success.
If a student is unsatisfied with Office of Academic Affairs & Student Success’s resolution to the student’s complaint AND the complaint is related to consumer protection laws, an appeal may be made using the Tennessee NC-SARA Portal.
Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.
Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission (https://www.tn.gov/thec/bureaus/student-aid-and- compliance/postsecondary-state-authorization/request-for-complaint-review.html).
For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the SARA Policies and Standards (http://www.nc-sara.org/content/sara-manual) have been violated by the institution operating under the terms of SARA.
For a list of SARA member States, please visit the NC-SARA website (http://nc-sara.org/sara- states-institutions). Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint.