Information Technology Services


ITS UPDATE: July 2024

ITS Update
Information Technology Services Newsletter

ITS Maintenance and Updates 

  • Monthly maintenance updates will occur on Thursday, July 18, 5:00 p.m. - 10:00 p.m. This includes our monthly mandatory security patches for all services. Users may experience intermittent downtime.
  • Banner will undergo a maintenance update on Thursday, July 18 from 5 pm to midnight. The service will be unavailable during that time.


Help Desk July Hours 

The Help Desk will be closed Thursday, July 4th and will resume regular hours on Friday, July 5th. Happy 4th of July!



Changes are coming to the telephones on campus. Our phone system is at the end of its life, and we will be replacing it with a voice-over IP (VoIP) system from RingCentral. It allows you to make calls over the internet and use your UTM phone number easily wherever you are. Some of the benefits are:

  • Simpler 10-digit dialing. No more dialing 9 for an outside line.
  • Supports remote/hybrid work.
  • Supports multiple devices - computer, tablet, iPhone/Android app, or a desk phone.
  • Includes free domestic long-distance, voice mail, text messaging, and fax capabilities.

Phone service pricing will increase to /month for all lines when your department moves to the new system.

During the transition, ITS will forward 4-digit dialing from the old phone system to RingCentral as numbers are ported. So those on the legacy system will still be able to 4-digit dial anyone. However, people on RingCental can only 4-digit dial other RingCentral extensions and will need to 10-digit dial anyone on the legacy system.

IT Services staff moved to RingCentral on June 5th. Athletics, Physical Plant, and University Advancement will be moving soon. Look for communications from ITS to move your department to RingCentral.


Wi-Fi Changes 

As part of our ongoing wireless upgrades, SkyNet will be shutting down on July 29th. Eduroam is the preferred Wi-Fi network and should be used for devices such as laptops, tablets, and phones. Knowledge Base articles are available for connecting with most devices. UTM-Open is also available for devices that do not support enterprise encryption and authentication methods. 

If you have any questions or concerns, please contact the Help Desk at 731-881-7900. 


End of Support for Windows 10 

Windows 11 is now available for all compatible university machines. To provide enough time to replace machines that are not compatible, ITS will stop supporting Windows 10 machines that cannot be upgraded on July 1st, 2025.

If your machine can be upgraded, please do so as soon as possible. To upgrade to Windows 11, open Software Center located on your desktop or within the programs list. Under Operating Systems, you will see the option to install Windows 11. Click Install and then confirm the installation. A system check will run to verify that your computer meets the requirements for Windows 11. If the scan fails, you will receive a message to inspect the error. Click Inspect and take note of the failure reasons listed. Please call the ITS Help Desk at 731-881-7900 if you receive a failure notice or need assistance with upgrading your machine.


Did You Receive a Random Two-Factor Request? 

Never approve a prompt on your authenticator application unless you are certain you are the originator of the request. UT uses Duo two-factor authentication; you may also use other two-factor applications for personal use. The purpose of these apps is to ensure that you are the individual logging into your account. Do not tap the approve button on your phone by reflex when you see an authentication request pop up! Please pause for a moment and ask yourself if you actually performed an act, such as trying to sign in to an application, before you approve or enter a code. If you are unsure - tap Reject/No. If authentication requests continue to pop up and you did not initiate them, it is likely that your account has been compromised. 

When in doubt - please call the UTM Help Desk at 731-881-7900 for guidance and next steps. Your online safety is one of our utmost concerns, and pausing before acting is an important defense against bad actors on the internet. Remember, be sure before approving! 


Introducing: Canvas New Quizzes 

When creating a quiz in Canvas, faculty will be given the option to choose from the current Classic Quizzes tool or the "New Quizzes" tool. With New Quizzes, faculty can: 

  • print quizzes; 
  • assign extra time for students with accommodations for all quizzes in the course; 
  • implement new quiz types; and  
  • view additional analysis of assessments. 

Because the two assessment tools differ in significant ways, the ITC strongly encourages faculty to attend training via Zoom or in-person. Log in to Runway to view and register for the July sessions. For more information about New Quizzes, please refer to the Knowledge Base articles


Top Reporters of IT Abuse 

ITS appreciates everyone who reports malicious and suspicious emails using the Report Message button in Outlook and/or by forwarding to Recognizing and reporting malicious/suspicious emails is a major step in keeping UTM safe from cybersecurity threats. A special "thank you" to the following faculty and staff members.

Top 5 "Report Message" submissions:

  • Tommy Cates - Management, Marketing, and Information Systems (Retired) 
  • Nancy Buschhaus - College of Engineering and Natural Sciences 
  • Heidi Busch - Library 
  • Angie Gertsch - Academic Affairs 
  • Lucia Florido - English and Modern Foreign Languages 

Top 3 reports to Abuse:

  • Len Solomons - University Advancement (Retired) 
  • Kelle Alden - English and Modern Foreign Languages 
  • Lana Ferrell - Chemistry and Physics 

The Report Message button is the preferred way for reporting confirmed malicious emails, but you can always forward anything suspicious to to be checked. If you need assistance finding or using the Report Message feature in Outlook, please contact the Help Desk at 731-881-7900. Thank you for continuing to be vigilant and help keeping our campus safe! 


ITC Training 

The ITC will offer training on Canvas Basics, New Quizzes, and SharePoint in July. Log in to Runway to view and register for the July sessions.


Information Technology Services Contact Information: 17318817900
Information Technology Services
Amy Belew, Vice Chancellor & CIO
102 Crisp Hall
The University of Tennessee at Martin
Martin, TN 38238