Information Technology Services


ITS UPDATE: April 2024

ITS Update
Information Technology Services Newsletter

ITS Maintenance Updates 

Monthly maintenance updates will occur on Thursday, April 18th, 5:00 p.m. - 10:00 p.m. This includes the monthly mandatory security patches for all services. Users may experience intermittent downtime.



Changes are coming to the telephones on campus. Our phone system is at the end of its life, and we will be replacing it with a voice-over IP (VoIP) system from RingCentral. It allows you to make calls over the internet and use your UTM phone number easily wherever you are. Some of the benefits are:

  • Supports remote/hybrid work.
  • Supports multiple devices - computer, tablet, iPhone/Android app, or a desk phone.
  • Includes free long-distance, voice mail, text messaging, and fax capabilities.

Be on the lookout for additional information about this exciting change!


Wi-Fi Changes 

As part of our ongoing wireless upgrades, SkyNet-PSK will be shutting down on May 7th followed by SkyNet shutting down on July 29th. Eduroam is the preferred Wi-Fi network and should be used for devices such as laptops, tablets, and phones. If your device is currently connected to SkyNet or SkyNet-PSK, you are encouraged to change your wi-fi connection prior to the shutdown date. Knowledge Base articles are available for connecting with most devices. UTM-Open is also available for devices that do not support enterprise encryption and authentication methods.

If you have any questions or concerns, please contact the Help Desk at 731-881-7900.


Now Appearing: Summer and Fall 2024 Courses 

Summer and Fall 2024 course tiles are now appearing on faculty dashboards in Canvas. If you prefer to hide the future courses to declutter your dashboard, check out these instructions.


Canvas Studio Updates 


New Quizzes: Benefits for Faculty and Students 

UTM's target date for deploying New Quizzes is May of 2024. When creating a new Quiz in Canvas, faculty will be able to choose between Classic (current version) and New Quizzes. The table below highlights some of the benefits of New Quizzes for faculty and students.

Better organization/distribution of course content via Item BanksImproved quizzing experience with limited distractions
Moderate Quiz tool can now assign required accommodation to a student for all tests in a coursePin Tool that allows students to go back and review a question
Improved reportsNew interactive question types
Outcomes alignmentMore opportunities for individualized feedback
Ability to print quiz and student quiz attemptPersonalized accommodation options

To learn more about New Quizzes, check out this Canvas New Quizzes FAQ or log in to Runway and register for an upcoming training (in-person or Zoom).


ITC Training Topics for April 

The Instructional Technology Center will offer training on New Quizzes, Proctorio Secure Exam Proctor, and MS Office Teams. Sessions will be offered online and in-person. Please log in to Runway to register or contact the ITC at 731.881.7877 with any course-specific questions.


Information Technology Services Contact Information: 17318817900
Information Technology Services
Amy Belew, Vice Chancellor & CIO
102 Crisp Hall
The University of Tennessee at Martin
Martin, TN 38238