Information Technology Services

ITS UPDATE: May 2026

ITS Update
Information Technology Services Newsletter

ITS Maintenance and Updates 
 

  • Monthly maintenance updates will occur on Thursday, June 18th, 5:00 p.m. - 10:00 p.m. This includes our monthly mandatory security patches for all services. Users may experience intermittent downtime.

 

ITS Help Desk Hours for June 
 

  • Monday - Friday: 8:00 a.m. - 6:00 p.m.
  • Saturdays: Closed
  • Sunday: Noon - 5:00 p.m.

Holiday closings

  • Juneteenth, June 19th - 21st

 

New Login Screen - Unsure of your UPN? 
 

UTM's new authentication page has launched as of May 27th! Users will now use the UPN (i.e. User Principal Name) to authenticate for all services on campus such as the UTM Portal, Canvas, Office, and more. If you have a student or colleague who is unsure of their UPN, here are a few things to keep in mind:

  • In many cases, the UPN may be the full UTM email address. However, if your email address does not work when signing in, you can look up your UPN using your UTM ID Number (960#) at https://ds.tennessee.edu/passwords/mynetid.asp.
  • Your UPN will typically follow one of these formats:
    • Faculty & Staff: NetID@utm.edu
    • Students: NetID@skyhawks.utm.edu or NetID@ut.utm.edu

 

Updated Timeline and Support for Accessible Online Content 
 

In April 2026, the U.S. Department of Justice (DOJ) extended the digital accessibility compliance deadline--including those for online course content--for compliance by one year. Nevertheless, faculty are encouraged to continue their reviews of online content in their Fall 2026 courses and make necessary edits to comply with the regulation.

Through a UT System-wide contract, UT Martin has purchased Yuja Panorama to assist UTM faculty with the process of ensuring that their online course content meets the federal accessibility standards. Similar to the available accessibility tools in Canvas, Panorama will identify the issues that do not meet compliance and make recommendations for remediation. It differs from the Canvas tools in the ability to go beyond items in the Rich Content Editor. For example, it will review PDF and Word files and make recommendations to bring the content to acceptable standards, and identify images that need Alt-Text. The ITC anticipates training to be available in the next few weeks.

 

Zoom's AI Companion 
 

Zoom's AI Companion is now available in the main UT Zoom environment. Meeting leaders may enable the AI tools in their accounts at any time by following the instructions below. Zoom AI automates the entire note-taking process. It generates smart recaps, highlights key decisions, creates action items, and answers your specific questions in real-time. It allows you to focus on the conversation rather than manually typing notes.

  • Action Item Tracking: Identifies exact next steps and assigns them to the correct participants, which can trigger automated recap workflows.
  • Zoom Docs Integration: Easily convert your meeting notes and transcripts directly into a Zoom Docs document for easy editing and sharing.

Steps to Activate AI Companion in your UT Zoom Account:

  • Go to tennessee.zoom.us and select "Create or Log In" and enter your NetID and password.
  • After logging in, select Settings on the menu on the left.
  • Select the AI Companion heading at the top of the page.
  • Toggle features to On as desired.

For more information regarding the Zoom AI Companion, please select this link to Zoom's online article.

 

New Zoom Workplace App for Chromebooks 
 

If you are a Chromebook user and engage Zoom, there's a new app for your device. Zoom recommends downloading and installing their new Zoom for Chrome PWA application for use with Chromebooks. Select this link to install the Zoom for Chrome PWA application. For more information on the Zoom for Chrome PWA application, please review this article for tips on getting started.

 

ITC Training Topics for June 2026 
 

Please visit the ITC's Runway page to view the schedule and to register for a session.

SharePoint/OneSpace

  • 6/23, 10:00 a.m. - 11:00 a.m.
  • 6/30, 10:00 a.m. - 11:00 a.m.

Yuja Panorama ADA Compliance Tool

Dates TBA

 

Information Technology Services Contact Information: 17318817900
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