Student Guidelines

If you live in a dorm (Browning, Ellington or Cooper Hall) you will receive a dormitory mail box in that dorm to utilize. Your mail will be picked-up and sorted to your box by 2:00 P.M. Monday-Friday.

• Please be aware that the UTM Mail Services only works on days the campus is open for official business. We do NOT work on Saturdays, Sundays or holidays. Overnight, Express Mail and the like, will be available for delivery/pick-up the next business day.
• The dormitory mail clerk is under the supervision of the Housing Department, not the UTM Mail Services.

Some helpful hints to ensure you receive your mail in a timely fashion:

Dorms, Browning, Ellington & Cooper Halls

The address must include the Dormitory name (or appropriate Dorm code) and room number, i.e.:

"Your name"
"Your Dorm & Room #"
210 Hurt Street
Martin, TN 38238

Example

John Doe
Browning H131R
210 Hurt Street
Martin, TN 38238

University Village (Phase 1 and 2)

The address must include your UTM Box number, i.e.:

"Your name"
"Your UTM Box #"
210 Hurt Street
Martin, TN 38238

Example

John Doe
UTM Box 1234
210 Hurt Street
Martin, TN 38238

When shipping a package and a street address is required (usually when shipping FedEx or UPS), regardless of which dorm you may reside in, you should use the following street address, which is the street address of Clement Hall where ALL student packages are delivered:

"Your given name"
"Appropriate Dorm & Room or UTM Box #"
210 Hurt Street
Martin, TN 38238

Here are the actual street addresses for GPS purposes ONLY

(Mail is NOT delivered to these addresses):

• Browning Hall is:  315 Hannings Lane
• Ellington Hall is:  301 Hannings Lane
• Cooper Hall is:  206 Hurt Street
• University Village Phase I: 201 Hannings Lane
• University Village Phase II: 209 Hannings Lane

1. If you go by a nickname or your middle name, you should let your dorm mail clerk know. He/she only has your name as it appears on official records at UTM. So if your name is Holly S. Jones but you go by Sam (middle name is Samantha), it is very hard to determine if you are the “Sam Jones” currently in the dorm or if it is the name of the occupant from last semester.
2. If you move to another dorm room, be sure both the “old” and “new” dorm mail clerks are aware of where you are. You should also be sure to notify all your regular correspondents and don’t forget your magazine subscriptions, book clubs, banks, etc.
3. Approximately six weeks before you leave (end of semester) you should notify all magazines, CD clubs, newspapers, etc. of your impending change of address so they may direct your mail to your new address without your missing any issues or important documents. Most companies now have e-mail addresses to which you can submit change of address notices or Internet access for the same purpose. Change of Address.

If you live in University Village or University Courts, you will utilize the UTM Boxes in Clement Hall.

• UTM Box assignments will be made when you register. Your Box Number and Combination will be posted on the "Banner Web" under your personal menu.
• Mail will be ready for pick up Monday-Friday by 2 P.M.
• The UTM Mail Services is open Monday-Friday, except holidays and if the campus is closed due to inclement weather or other emergency.
• Please be aware that the UTM Mail Services only works on days the campus is open for official business. We do NOT work on Saturdays, Sundays or holidays. Overnight, Express Mail and the like will be available for delivery/pick-up the next business day.

Some helpful hints to ensure you receive your mail in a timely fashion:

1. Be sure you tell all your friends and relatives your complete mailing address.
   Jane Doe
   210 Hurt Street
   UTM Box 0250
   Martin, TN 38238
2. As long as you stay in University Village Apartments, regardless of the room assignment, you will keep the same UTM Box and combination. If you move out of University Village you will no longer have your assigned UTM Box. If you move into one of the other Dorms you will have a Box assigned in that Dorm.

The Reserve at Martin is not Campus mail. The zip code 38237 is used for the City of Martin and The Reserve at Martin. The zip code 38238 is utilized for all UTM mail.

When a student receives a U.S. Postal Service sent package, the following procedures are followed:

1. If a package will not fit into a standard PO Box, or it requires a student's signature, it is held at the UTM Mail Services and an email is sent to the student's UTM email account.
2. If after 5 days the package has not been picked-up a second email is sent to the student.
3. After 5 additional days a third and final email is sent informing the student that their package is being returned to sender if it is not picked-up immediately. We do not have the facilities to hold package indefinitely.

Fed Ex and UPS do not allow holding packages as long as the U.S. Postal Service. When a student receives a package from Fed Ex or UPS, the following procedures are followed:

1. As soon as a package is received an email is sent to the student's UTM email account.
2. If the package has not been picked up within 2 business days a second email is sent to the student.
3. If on the next day, after package has been here 3 business days, and 3 separate email notices have been sent, the package will be returned to sender

The UTM Mail Services is also available to purchase stamps, mail letters, and packages.  Our hours of operation are 8 A.M. - 4:45 P. M. Monday through Friday. You may contact us at (731) 881-7840 or e-mail utmmailservices@utm.edu.